Terms and Conditions | La crème Events

Parties and agreement

Who you are booking with

"La crème Events", "we", "us" and "our" mean [PLACEHOLDER - insert full legal entity or sole trader name], trading as La crème Events, of [PLACEHOLDER - insert business address]. Telephone/WhatsApp: 07982 937611. Email: [PLACEHOLDER - insert business email].

"You" means the person or organisation named in the booking. You confirm that you have authority to make the booking and give instructions for the event.

A booking becomes binding when we have accepted it in writing, both sides have agreed the scope and price, and we have received the 20% booking deposit. A website form, calculator result, informal discussion or unanswered message is not a confirmed booking.

Services and price

What is included

Agreed scope

The proposal or booking confirmation will state the services, event date, venue, expected timings, deliverables, assumptions and fees. We will provide the service with reasonable care and skill.

Estimates

Website and early-stage quote figures are estimates, not final offers. Prices may change when guest numbers, venue requirements, supplier costs, travel, staffing, timings or the requested scope are confirmed.

Separate services

Decor, catering, photography, entertainment, rentals, venue hire, catering staff, drinks servers and other supplier services are separate unless the written scope expressly includes them.

Payment

Deposit, balance and extra charges

20% booking deposit

A 20% deposit is due to reserve the date and begin planning. It is described as non-refundable because it covers date reservation, administration and initial work, but we will not retain more than the law allows or more than our fair, direct loss after taking reasonable steps to reduce that loss.

Remaining balance

The full remaining balance must clear before the event by the deadline in the invoice or booking confirmation. [PLACEHOLDER - insert the standard number of days before the event]. We may pause work or decline to attend if payment remains overdue after reasonable notice.

Additional work

Overtime, waiting time, extra meetings, travel, staffing, purchases and work outside the agreed scope will be separately charged at the rate agreed in writing, or at a reasonable rate where urgent authorised work is needed.

Changes

Tell us as early as possible

Please request changes in writing, preferably at least 14 days before the event. We will try to accommodate later requests but cannot guarantee availability, supplier approval or the original price. A change is agreed only when we confirm it in writing, including any revised fee, timetable or supplier cost.

Material changes to the date, venue, guest count, operating hours or event type may require a new quotation and may be treated as a cancellation and rebooking if the original arrangements cannot reasonably be transferred.

Your responsibilities

Information, decisions and a safe working environment

Accurate information

You must provide timely, accurate details, decisions, approvals, guest requirements and venue or supplier rules. We are not responsible for delay or extra cost caused by missing, late or inaccurate information.

Permissions and conduct

You are responsible for venue permission, licences or approvals allocated to you in the booking, and for reasonable guest conduct. We may stop work where there is a serious health, safety, abusive or unlawful risk.

Event contact

You should nominate a person authorised to make time-sensitive event-day decisions. Decisions that materially change cost or scope will be recorded and charged where applicable.

Third-party suppliers

Independent businesses have their own terms

We may recommend, introduce, coordinate with or book venues and suppliers. Unless the written booking expressly says that we are supplying a service ourselves, each third party is an independent business responsible for its own work, staff, insurance, licences, terms and acts or omissions.

Where you contract directly with a supplier, you are responsible for reviewing and paying that supplier's charges and complying with its terms. Where we make an authorised payment or booking on your behalf, you remain responsible for the supplier cost and any agreed administration fee. We will use reasonable care when coordinating suppliers but cannot guarantee their availability or performance.

Cancellation and postponement

What happens if plans cannot go ahead

If you cancel

Tell us in writing as soon as possible. The 20% booking deposit is normally retained. We may also charge for work completed, non-recoverable supplier commitments and other fair direct loss caused by cancellation, less costs saved or recovered. We will not charge more than the law permits.

If you postpone

We will try to transfer the booking to a mutually available date. Supplier availability, updated prices and an administration charge may apply. If no suitable date is agreed, the postponement may be treated as a cancellation, subject to consumer law and the circumstances.

If we cancel

If we cannot provide the agreed service and no suitable replacement or date is accepted, we will refund amounts paid to us for services not provided. This does not limit any further rights you may have by law.

Events beyond reasonable control

Working through disruption

Neither side is responsible for delay or failure caused by circumstances beyond reasonable control, such as severe weather, transport disruption, venue closure, epidemic restrictions, public authority action, utility failure, industrial action or supplier failure that could not reasonably be avoided. The affected side must communicate promptly and take reasonable steps to reduce the impact.

We will discuss practical alternatives, postponement and costs already committed. Refunds and further payments will depend on services already provided, recoverable supplier amounts, the booking terms and applicable consumer law.

Responsibility

Limits that do not remove legal rights

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss caused by your instructions, inaccurate information, independent suppliers outside our control, or circumstances we could not reasonably avoid.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing affects a consumer's statutory rights.

Communication and website

Keep important decisions in writing

Email and written WhatsApp messages may be used for instructions, approvals and changes. Important telephone or in-person decisions should be confirmed in writing. A message is not accepted merely because it was sent; urgent or material changes require our written confirmation.

The current website has no active form backend. The contact form can prepare a WhatsApp message for the visitor to review and send; the quote form does not transmit its summary. The quote calculator provides an indicative estimate only. Website content may be updated and does not replace an event-specific written booking.

General

Final contract points

If a booking confirmation conflicts with these terms, the booking confirmation takes priority for that event unless the law requires otherwise. If part of the agreement is unenforceable, the remaining parts continue. A delay in enforcing a right does not waive it. No person other than the parties has a right to enforce the agreement.

These terms are governed by the law of [PLACEHOLDER - confirm England and Wales, Scotland, or Northern Ireland]. Courts will have jurisdiction as provided by applicable consumer law. We encourage both sides to try to resolve concerns promptly and fairly before starting proceedings.

Review before use

Important template status

This page is general drafting support, not legal advice and not a guarantee of compliance. Complete every placeholder and have the terms reviewed against the actual booking process, insurance, supplier model, cancellation calculations and UK jurisdiction before relying on them.

Clear expectations for planning and coordinating your event.